SHIPPING & RETURNS

SHIPPING POLICY

Shipping charges are calculated at check out.    Shipping rates are calculated based on the number of items you order and the weight for each piece.


We ship either UPS or USPS, we ship the most economical method possible, due to our volume of shipping, we have large discounts in place and we are always working to reduce our costs so that we can pass along the savings to you.


We print, produce, and ship all Orders in the USA within 5-7 business days, after you place an order.  Once products leave our facility, the shipping carrier usually UPS or USPS , are responsible for the delivery dates, which as we all know,  have slowed down as of recent.  We therefore suggest you allow 14 days after you place an order to receive your Jamma Lamb Studio products.  Once your order is prepared and shipped, you will receive an email with the Tracking number, so that you can follow the progress of your soon to be favorite items.

RETURN & EXCHANGE POLICY

All Jamma Lamb products are made to Order, and production of an item order usually begins within 12-24 hours after order is placed.

 

Items you receive that are free from defects and made as ordered and as described on our website are not returnable or refundable.

If an error is ours, we will replace the item to you at no charge to you.   If you have made a mistake and need to re-order, we will be more than happy to offer you a generous 50% discount to do so.

 

If you have an issue, please email us at customerservice@jlstudioart.com to arrange for a return or replacement.

NOTE:  unauthorized returns will not be accepted. Shipping charges are non refundable and we do not reimburse return shipping costs. All returns and replacements must be made within 30 days of receipt of the original order.